Very interesting input from helge.at to the always interesting "defending the mistake mentality".
if you're a regular reader of this blog you know that i like to give critical but constructive feedback to companies who's products i like or services that i use regularily, no matter if it is the feed-reader i use, my favorite search-engine, the city i live in or the blogs i read.
mostly my feedback is being thanked for, and in some cases - just look at the bloglines-example above - it might even be taken as a literal instruction for improvement. once langenscheidt surprised me with goods worth €80 for sending them a list of keywords their german-spanish dictionary was missing. many big and old-school companies however tend to reply with standard-phrases (if at all) and bury customer-input in digital graveyards of bureaucracy. that's why they won't get my feedback.
sometimes however people seem to take feedback personal,... [more]
It's always hard to accept mistakes and to take critisism as the option to get better. I don't know a lot of people (do I know any?) who can deal with their mistakes & constructive critisism properly...
if you're a regular reader of this blog you know that i like to give critical but constructive feedback to companies who's products i like or services that i use regularily, no matter if it is the feed-reader i use, my favorite search-engine, the city i live in or the blogs i read.
mostly my feedback is being thanked for, and in some cases - just look at the bloglines-example above - it might even be taken as a literal instruction for improvement. once langenscheidt surprised me with goods worth €80 for sending them a list of keywords their german-spanish dictionary was missing. many big and old-school companies however tend to reply with standard-phrases (if at all) and bury customer-input in digital graveyards of bureaucracy. that's why they won't get my feedback.
sometimes however people seem to take feedback personal,... [more]
It's always hard to accept mistakes and to take critisism as the option to get better. I don't know a lot of people (do I know any?) who can deal with their mistakes & constructive critisism properly...
